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Shopped With Us Before?EASY REORDER

Frequently Asked Questions

Looking for answers? You've come to the right place.


Why do you have to verify my prescription with my doctor?

Verification of contact lens prescriptions is completed to help maintain our customers’ eye health, and comply with the Fairness to Contact Lens Consumers Act. This law requires that optometrists and ophthalmologists give patients a copy of their prescriptions after a fitting and verify those prescriptions to any third party designated by the patient, such as an online lens seller. This protects patients by ensuring that their prescriptions are current and valid.

How do I order more contacts?

  • Get started by finding your prescribed contact lenses.

  • Please have your eye doctor’s name, address and phone number available during checkout so we can contact them to verify the prescription.

  • If you have a copy of your current, valid prescription, you can upload it during the checkout process.

What is your return policy for contacts?

Items may be returned within 30 days of purchase. Unopened boxes will receive credit in full. For more information, check out our full returns policy.

Can I order colored contacts if my prescription is for regular contacts or I don’t have a prescription?

Contact lenses are medical devices so we can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a brand of colored contact lenses you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

Why can't I order a different brand of contacts than my doctor prescribed?

We can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a different brand of contact lens you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

Do I need a prescription from my eye doctor to buy contacts from Discount Contacts

In a word, yes. We can contact your eye doctor to verify your prescription or you can email or fax a copy. Whatever's easier. But, keep in mind that a physical copy of the prescription speeds up processing.

Do contact lens wearers have to get regular eye exams?

A regular eye examination is recommended to update your prescription and evaluate the health of your eyes. Contact lens prescriptions have varied expiration dates due to state regulations, doctor preference, and health concerns.

Can I use my eyeglass prescription for a contact lens order?

Eyeglass prescriptions and contact lens prescriptions are not the same. A contact lens prescription includes contact lens brand name, base curve, and diameter which are not components of an eyeglass prescription.

What if I don't know my prescription?

We can help! Add whatever box quantity you need to the cart without inputting a prescription. Then provide your doctor’s information during checkout. We’ll contact their office to validate the prescription. Remember: If you have a current box of your contacts, check the side of the box for your prescription.

Is it safe to use my credit card on your website?

Yes. All online transactions at Discount Contacts are handled with industry-standard secure server software (SSL) encryption. The SSL encrypts (scrambles) all information your information before it is sent to us. All customer data we collect is protected against unauthorized access.

What is your privacy policy?

We understand that our customers are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. Our Privacy Policy, which can be accessed on our website, explains what we do with your information and what you can expect from us.

Can I call to place my contact lens order?

Place your contact lens order by calling 800-822-9864. Your order will be processed promptly and shipped to you directly after prescription has been verified.

How do I set up an Auto Reorder?

  • Add your preferred contact lenses to the cart.

  • Enroll in Auto Shipment during the checkout process and choose your preferred delivery interval (Customers are only charged as each order is shipped).

  • All Auto Shipment orders receive FREE shipping in the U.S.!

  • Create or login to your account at DiscountContacts.com to cancel your Auto Shipment (Orders are automatically placed unless Customer Service is contacted to deactivate the Auto Shipment).

  • Note: Changes to an Auto Shipment only affect future orders, not orders already created. To make a change to an order created from an Auto Shipment you will need to contact Customer Service.